Privacy Policy MBO99 – Malaysian Personal Data Protection

MBO99 (hereinafter referred to as "we", "the platform", or "MBO99") is an online gambling platform committed to protecting the privacy and personal data of every member and user of our services. This Privacy Policy explains in detail how MBO99 collects, uses, processes, stores, and protects your personal information.

This policy is drafted in accordance with the Malaysian Personal Data Protection Act 2010 (PDPA 2010) and applies to all information you provide to mbo99 when registering an account, making deposits or withdrawals, playing games, using customer support services, or interacting with our platform in any way.

By registering for or using MBO99's services, you consent to the collection and processing of your personal data as described in this Privacy Policy. If you do not agree with any part of this policy, you are advised to discontinue use of the MBO99 platform and contact our team for further discussion.

MBO99 collects various types of personal information depending on how you interact with our platform. The following are the main categories of data we collect:

a) Account Registration Information

• Username chosen during registration
• An active Malaysian phone number (used for verification and communications)
• Account password (stored in encrypted hash form — MBO99 cannot read your password in plain text)
• Date of birth (for minimum age verification — 21 years and above)

b) Identity Verification Information (KYC)

• Full name as shown on your Malaysian identity card (MyKad) or passport
• Malaysian identity card number or passport number
• Photo or copy of identity card (collected during the first withdrawal verification process)
• Proof of current residential address (bank statement, utility bill, or other official document)

c) Financial Information

• Records of all deposits made via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow or FPX (Maybank2u, CIMB Clicks)
• Records of all withdrawals and withdrawal destination accounts
• Complete transaction history within the MBO99 platform
• Information required for anti-money laundering (AML) compliance

d) Gaming Activity Data

• Records of all games played, including slots, Live Casino, table games, Sports Betting and E-Sports
• Bet values, game outcomes and session history
• Responsible gaming settings you have activated (deposit limits, cool-off periods, and so on)

e) Technical & Usage Data

• IP address and device location information
• Device type, operating system, and web browser used
• Cookie and login session data
• Access logs and activity within the MBO99 platform

Personal data collected by mbo99 is used solely for the following purposes, each directly related to delivering platform services to our Malaysian members:

MBO99 will not use your personal data for purposes unrelated to the provision of platform services without first obtaining your explicit consent. You may withdraw consent for promotional communications at any time by contacting our support team.

For Sports Betting purposes, we use activity data to enable you to place bets on football (Malaysia Super League, EPL), badminton, e-sports (MPL Malaysia, Dota 2, CS2), and a range of other sports supported by the MBO99 platform, in a smoother and more personalised manner.

Mbo99 does not sell, rent, or trade member personal data to any third party for marketing or commercial purposes. This is a foundational principle of our privacy policy that cannot be compromised.

However, in certain limited and controlled circumstances, mbo99 may share some of your information with the following parties:

• Payment service providers: Required transaction information is shared exclusively with legitimate payment processors such as DuitNow, FPX, and local Malaysian eWallet providers, solely to facilitate your deposits and withdrawals. These providers are bound by their own strict privacy policies and security standards.
• Game providers: Usernames and session IDs are shared with game providers such as Pragmatic Play, PG Soft and Evolution Gaming solely to enable a seamless gaming experience. These providers do not receive complete personal identification details.
• Legal authorities: MBO99 will disclose required information to Malaysian authorities upon a valid request, court order, or in the context of investigations involving financial crime, money laundering, or fraud. This is a legal obligation that cannot be circumvented.
• Independent auditors: In the context of game RNG auditing and regulatory compliance, a limited amount of non-personally identifiable statistical data may be shared with accredited independent auditors.

Mbo99 continually invests in data security infrastructure to ensure that our members' personal and financial information is protected to the highest available standards. The technical and organisational measures we implement include:

• 256-bit SSL Encryption: All communications between your device and MBO99's servers are encrypted using the latest TLS protocol with 256-bit encryption strength — the same standard adopted by major banking institutions in Malaysia.
• Encryption of data at rest: Sensitive information such as financial details and identity documents is stored in encrypted form within our databases. Even in the unlikely event of a technical breach, this data cannot be read without the decryption key.
• Two-factor authentication (2FA): MBO99 offers two-factor authentication for member accounts as an added layer of protection. We encourage all members to enable this feature from their account settings.
• 24/7 monitoring: MBO99's security systems are continuously monitored to detect and respond to any suspicious or unusual activity in real time.
• Internal access controls: Access to members' personal data within the MBO99 organisation is restricted to staff who require it to carry out their duties. All access is logged and audited.
• Regular security testing: mbo99 conducts regular penetration testing and vulnerability assessments by independent security experts to ensure there are no unaddressed weaknesses in our systems.

While MBO99 implements all reasonable security measures, no digital system can be guaranteed 100% safe from every threat. You also play an important role in keeping your account secure — use a strong, unique password and never share it with anyone. Avoid logging in to your MBO99 account over unsecured public WiFi networks.

Under the Malaysia Personal Data Protection Act 2010 (PDPA 2010), you as an individual have certain rights regarding your personal data held by MBO99. We are committed to making it straightforward for you to exercise these rights:

MBO99 uses cookies and similar tracking technologies to ensure the platform functions correctly, improve the user experience, and help us understand how members use our platform. Cookies are small text files stored on your device when you visit the MBO99 platform.

Types of cookies used by mbo99:

• Session cookies: Required to maintain your login session while you use the mbo99 platform. These cookies are automatically deleted when you close your browser or log out of your account.
• Preference cookies: Stores your preferences such as interface language and display settings so you do not need to reconfigure them each time you log in to mbo99.
• Analytics cookies: Used to collect statistical data on how the mbo99 platform is used — such as the most frequently visited pages, time spent in each section, and navigation flow. This data is processed in aggregate and does not identify you personally.
• Security cookies: Helps MBO99 identify and prevent fraudulent activity, suspicious logins, and platform abuse.

You can manage or delete cookies through your web browser settings. However, disabling or blocking certain cookies may affect the functionality of some mbo99 platform features. Session cookies in particular are required for a secure login experience and cannot be disabled without affecting your ability to use your mbo99 account.

MBO99 retains members' personal data only for as long as necessary for the purposes stated in this Privacy Policy, or as required by applicable Malaysian law. Our data retention principles are as follows:

• Active account data: For as long as your MBO99 account remains active, all account information, transaction records and gameplay activity history will be retained to ensure uninterrupted service delivery.
• Data after account closure: After your account is closed, MBO99 retains financial transaction records and KYC information for the minimum period stipulated under Malaysia's anti-money laundering laws — typically no less than 7 years.
• Technical log data: Access logs and technical data are retained for 90 days before being automatically deleted, unless required for an ongoing security investigation or legal proceedings.
• Support communication records: Records of all conversations with the mbo99 support team are retained for 2 years for quality control purposes and for reference should the same issue arise again.

When data is no longer needed and there is no legal obligation to retain it, mbo99 will securely delete or anonymise that data using methods that ensure it cannot be recovered.

Mbo99 does not provide services to individuals under the age of 21, and we do not knowingly collect any personal data from such individuals. The mbo99 platform is designed for responsible adult users only.

Should MBO99 discover that personal data belonging to an individual under 21 years of age has been inadvertently collected due to a failed age verification, we will take the following steps immediately:

• Suspending the account in question immediately while the investigation is carried out.
• Securely purging all personal data associated with the individual from our systems.
• Freezing and returning all available funds in the account in question through the appropriate procedures.
• Reporting to the relevant authorities where required under Malaysian law.

Parents or guardians who suspect that a child or dependent may have registered a MBO99 account without authorisation are advised to contact our support team immediately via live chat or by emailing support@mbo99.biz and we will handle your case with the highest priority.

Mbo99 reserves the right to modify or update this Privacy Policy at any time to reflect changes in our practices, updates to applicable Malaysian law, or improvements in how we handle user data. All amendments will be published on this page with a clear updated date.

For material amendments — meaning significant changes to how we collect or use your data — MBO99 will endeavour to notify members via in-platform notifications or their registered email address. Continued use of the MBO99 platform after any amendment takes effect will be considered your acceptance of the updated policy.

We encourage you to review this page regularly — at least once every three months — to stay informed on how MBO99 handles your personal information. The latest version of this Privacy Policy is always accessible via the link in the footer of every MBO99 platform page.

If you have any questions, concerns or complaints regarding this MBO99 Privacy Policy or the way we handle your personal data, we encourage you to reach out to us. MBO99 is committed to addressing all privacy enquiries seriously and within a reasonable timeframe.

• Live Chat: The fastest option — available directly within the MBO99 platform, 24 hours a day, 7 days a week. Our Bahasa Malaysia-fluent team is ready to assist you.
• Support Email: support@mbo99.biz — For more detailed privacy enquiries or those requiring supporting documentation. MBO99 is committed to responding within 24 business hours.

When contacting us regarding a privacy matter, please clearly indicate that your enquiry relates to MBO99's Privacy Policy and include your account number or registered phone number so we can identify your account and process your request more efficiently.